Shipping policy

Last Updated: 2/15/2024

Thank you for shopping at The Official Fun Pimps store. Please review our shipping policy to understand how we handle the shipment of your orders.

1. Processing Time:

Please allow up to 3 business days (excluding weekends and Holidays) for us to process and prepare your order for shipment. This processing time includes order verification, quality checks, and packaging.

Shipping Time:

After the processing period, your order will be handed over to our shipping partner for delivery. The estimated shipping time is 5-8 business days (or whatever shipping option you chose) once the package is in transit.

Total Time:

Therefore, the total time from placing your order to expected delivery is approximately 7-10 business days. 

Please note that the processing time is the time it takes for us to prepare your order and hand it over to the shipping carrier. The shipping time is the estimated time it takes for the carrier to deliver your package once it is in their possession.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before completing your purchase.

3. Shipping Methods:

  • We use the following shipping services:
    • USPS
    • UPS

4. International Shipping:

  • We currently do not offer international shipping.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier's website.

6. Lost or Damaged Items:

  • The Official Fun Pimps store is not responsible for any lost or damaged items during transit. If your order is lost or arrives damaged, please contact the carrier directly to file a claim.

7. Address Accuracy:

  • It is the customer's responsibility to provide accurate shipping information. Please double-check your shipping address during the checkout process. If there is an error in the address provided, The Official Fun Pimps Store is not responsible for any delays or non-delivery.

8. Delays:

  • The Official Fun Pimps Store is not liable for delays in shipping caused by natural disasters, customs delays, or other unforeseen circumstances beyond our control.

9. Returns Due to Unsuccessful Delivery Attempts:

  • If a package is returned to us due to unsuccessful delivery attempts or an incorrect address provided by the customer, additional shipping charges may apply to reship the order.

10. Contact Information:

  • If you have any questions or concerns about your order's shipping, please contact our customer service at desiree.portillo@thefunpimps.com

Note:

  • This shipping policy is subject to change without notice. Please check the policy regularly for updates.

Thank you for choosing The Official Fun Pimps Store!